To qualify for return your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached for up to 7 days from the date of purchase. Undergarments cannot be returned.
Sale items - No refunds or exchanges on sale items. Sale items are non-returnable, non-refundable and non-exchangeable. To be notified of next sale, please join our e-mail list!
You must obtain a Return Merchandise Authorization (RMA) number within our Return request period. Return request period is within 7 calendar days from the date you received your order. Once issued, RMA numbers are valid for 15 days within which Thatsphatonline.com must receive returned merchandise. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Thatsphatonline.com will not accept returns without prior authorization and an RMA number. NO EXCEPTIONS. All returns without RMA number will be refused and sent back to the customer at customer's expense.
E-mail firstname.lastname@example.org to request a Return Authorization Number. We ask that all RMA's be requested online for your convenience. Please read our return policies and store policies prior to your e-mail return request. Leave a detailed description of your reasoning for returning the product. If approve, RMA numbers will usually be issued within 48 hours.
Shipping charges for returns will be at the customer's expense unless the item received was a shipping error on our part. Customers must inform Thatsphatonline.com of any order discrepancy within 3 days from the receiving date so that we may investigate and resolve the situation accordingly. Original shipping charges are not refundable.
There is a restocking fee of 25% on all returns for refund, unless waived by our Customer Support Agent. Customer can also request store credit instead of direct refund, 10% restocking fees on store credit refund.
Thatsphatonline.com appreciates your business and we want you to be more than satisfied with your purchases. We will work with you to ensure you a great buying experience!